Reference

Legal details for your kno88 account

kno88 Legal gives you a clear view of account access, personal data handling, cookies, payment records and the steps for requesting a change.

ACCOUNT ACCESSDATA HANDLINGCOOKIE CONTROLCONTACT STEPS
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kno88 Legal details for your kno88 account
CONTACT THE POLICY TEAM

Where to take a Legal question

A precise contact request helps us connect your Legal question with the right account record.

Account access For a Legal question about login or phone verification, send the account reference and the exact message shown on screen. We can assess the access step without asking you to disclose a password, wallet PIN, or full payment credential.
Payment records When your question concerns DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account, attach the receipt reference and selected rail. This gives our team a useful record for checking how the policy applies to that transaction.
Data requests To ask about stored details, cookies, retention, or a correction, use account help and state the change you seek. We may need an account check before discussing personal records, because the request must reach the correct account holder.
DATA AND ACCOUNT CARE

What our Legal process protects

The Legal process covers more than a single access screen. We connect account checks, payment references, device sessions and contact requests so a policy answer can be tied to the right record.

Data handling

We use account details to operate access checks, connect payment references with the selected account, and respond to requests about stored information. A policy question should contain only the details needed to locate the relevant record.

Cookies

Cookies can support session continuity and account navigation. Our Legal wording separates those functions from payment activity, so you can ask which cookie point concerns you and request clarification through account help.

Account security

Phone verification is part of the access path before account entry. Never send a password or wallet PIN in a contact request, and report an unfamiliar session so the account record can be checked.

Retention

Records are kept according to the policy and the obligations that apply to the account activity involved. Ask account help about a particular record, its purpose, or the process for requesting a change.

Correction requests

If a stored account detail is inaccurate, describe the field and the correction you need. We may confirm account ownership first, then route the request against the relevant record rather than changing an unrelated profile.

Eligibility contact

Questions about whether you may access the service should mention your location and account stage. Eligibility depends on local law, and account help can explain the next policy step without making a local-law determination for you.

Answers before you open an account

These Legal answers focus on the questions that affect account access, personal data, cookies, payment records and contact requests. Read them before entering account details, then use account help when your situation needs a record-specific response. For Indonesian access, eligibility depends on local law.

kno88 Legal covers account access, phone verification, data handling, cookies, retention, payment references, security concerns and requests to correct stored details. It also explains where to send a policy question. Access or eligibility depends on local law and the facts connected with your account.

Yes. The Legal position describes the account path, including phone verification before entry and the checks that may be needed when you ask about personal records. Keep your password private. If a device shows an unfamiliar session, contact account help with the visible details.

DANA and QRIS references can be connected with the account and transaction status you selected. For a question, provide the receipt reference, date, and displayed status through account help. Do not include a wallet PIN or full payment credential in the request.

You can request a correction through account help by naming the stored field and the change required. We may confirm account ownership before discussing the record. This helps ensure the request applies to your account and does not expose another person’s information.

The Legal text addresses cookies used for session continuity and account navigation. If you need clarification about a particular cookie function, send the question through account help and identify the screen or account step where you noticed it.

Retention depends on the record, its purpose, and the policy obligations connected with the activity. Ask about a specific account or payment reference through account help. Include only the minimum locating details, such as the date and selected rail.

Access and eligibility depends on local law. Before opening an account, check that the service is permitted for your location and circumstances. If you already began the account path, account help can explain the relevant policy step without requesting your password or wallet PIN.

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